Aftercare Response is the UK's leading nationwide mobile maintenance company, specialising in ancillary equipment servicing and commercial vehicle body repairs.
We are part of the award-winning Bevan Group, which consists of five core companies. Founded in 1976, Bevan Group is the foremost supplier of commercial vehicle bodies in the UK.
In 2001 the Bevan Body Check service was created, in recognition of the requirement to support Bevan customers with warranty and repair work. As our services expanded into ancillary repairs, Bevan Aftercare was set up in 2003 as the scale of the business increased to a nationwide offering.
In 2015 the business was re-branded to Aftercare Response. Following rapid expansion, Aftercare Response became a limited company in 2019. Today, we are the leading provider of maintenance and breakdown services in the UK.
We partnered with Aftercare Response because we were confident that their extensive network could comfortably support our customers nationwide. The communication from the team, and the relationship we’ve built with them, is excellent. Once an issue is identified at our end, we know it will be rectified quickly and cost-effectively.
Our customer vehicles are repaired and serviced on-site to the highest standard. The Aftercare Response Video service has been a real game-changer for us; we have complete visibility and control of all jobs which provides greater transparency for the repairs carried out. We work closely with the Aftercare team, sharing management information monthly to drive continued improvements in service delivery.
We have enjoyed a long-standing relationship with Bevan Group over many years; our vehicle bodies are built by Bevan Motor Bodies and our fleet is supported by Aftercare Response’s extensive network of mobile engineers. It gives us great peace of mind to partner with a business that not only fulfils our commercial vehicle requirements but also continues to provide support long after the vehicles are on the road!
Our contract with Aftercare Response covers on-site tail lift servicing, as well as servicing of small tool hire trailers and smart body repairs. We receive excellent personalised service across our 500+ depot network, with regular communication and reporting ensuring that we continue to operate our fleets as efficiently as possible.
We’ve been working with Aftercare Response for a number of years and have built a strong partnership between our businesses. We’ve developed open and transparent lines of communication with the team and are confident in the knowledge that we can rely on Aftercare Response to support both our day-to-day needs and specialist projects across the country.
Aftercare Response take a proactive approach to reducing vehicle downtime and prioritise VOR [vehicle off road] situations to ensure that our fleet operates as efficiently as possible. We receive detailed daily job management updates that, combined with the video service, have enhanced our visibility of on-going jobs and enabled our depots to manage their fleets more effectively. We look forward to continuing to grow the relationship and drive further performance improvements across our UK network.